Terms & Conditions

Your agreement with us

These Terms & Conditions apply when you browse our website, create a client account, request or receive a Studio LV service, or make a booking through our website, by telephone, WhatsApp or in person. By proceeding, you confirm that you have read and accepted the terms that apply to your booking.

“Studio LV”, “we”, “our” and “us” refer to the Studio LV beauty studio at 71 Goshawk Street, Wierda Park, Centurion, Gauteng. Nothing in these terms limits a right or remedy that cannot lawfully be limited under South African law.

Appointments & availability

A submitted request is not necessarily a confirmed appointment. Your booking status, shown in your client account or confirmation message, determines whether it is requested, awaiting payment, accepted, confirmed, completed, cancelled or marked as a no-show.

• Availability is offered in real time but may change before your request is completed.
• A time is secured only when the stated confirmation and payment requirements have been met.
• Service durations are careful estimates. Hair length, density, condition, chosen design, consultation needs and other personal factors may reasonably affect the finish time.
• We may replace a selected specialist with a suitably qualified team member where illness, emergency or operational needs make this necessary. We will try to notify you promptly.

Prices, deposits & payments

Prices are displayed in South African rand and include applicable taxes unless stated otherwise. The price and payment route presented at checkout form part of your booking. Approved additions or changes requested during the appointment may cost more, and we will obtain your approval before proceeding.

A full payment or reservation deposit may be required to secure time. Where pay-in-studio is offered, the appointment remains provisional and is subject to the late-arrival rule below. Online card details are processed by an approved payment provider and are not collected or stored by Studio LV.

Private Sunday appointments

Sundays operate by limited private appointment only. A mandatory Sunday reservation fee, in the amount displayed at checkout, must be paid to secure one of the available Sunday places. The service price is either paid online with that fee or paid in studio, depending on the option selected.

Sunday capacity is strictly limited and allocated on a first-secured, first-served basis. A Sunday request awaiting the required payment is not fully secured. If you cancel, any amount retained as a cancellation charge will be reasonable and assessed in accordance with the Consumer Protection Act and the circumstances of the booking.

Changes, cancellations & refunds

You may cancel an advance booking by contacting Studio LV. Where legally permitted, we may deduct a reasonable cancellation charge from amounts paid. The amount will take account of the nature and duration of the reserved service, the notice given, costs already incurred and our reasonable ability to fill the appointment.

• Please give as much notice as possible. Rescheduling remains subject to availability.
• Approved refunds are returned through the original payment method where reasonably possible and may take the provider’s normal processing time.
• If Studio LV cancels and cannot provide a suitable alternative, amounts paid for the unprovided service will be refunded.
• No term in this policy overrides rights available under the Consumer Protection Act.

Arrival, lateness & no-shows

Please arrive ready to begin at your booked time and follow any preparation instructions. If you are late, we may shorten or adapt the service so later clients are not affected. Where a pay-in-studio client has not arrived or contacted us within 15 minutes after the booked time, Studio LV may release the slot to another client.

A missed appointment may be recorded as a no-show. Any fee retained or charged will remain subject to applicable law and the actual circumstances. Please contact us as soon as possible if an emergency affects your arrival.

Services, results & wellbeing

Beauty outcomes differ between people. Images, descriptions and previous work are illustrative and do not guarantee an identical result. You must disclose relevant allergies, sensitivities, medical conditions, medications, pregnancy, recent procedures, damaged hair or nails, and any reaction history before treatment.

• We may recommend a consultation or patch test, adapt a service, or decline to proceed where it may be unsafe or unsuitable.
• Studio LV services are cosmetic and are not medical advice, diagnosis or treatment.
• Please follow aftercare guidance. Tell us promptly if you experience an unexpected reaction and seek medical assistance where appropriate.
• Complaints about service quality should be raised as soon as reasonably possible so we can assess and propose an appropriate remedy.

Children & guardians

A parent or legal guardian must book for a minor, provide accurate relevant information and consent to the service. A responsible adult may be required to remain present. We may decline a treatment that is not age-appropriate or where consent, safety or cooperation is insufficient.

Client accounts & communication

You are responsible for accurate account and booking information, keeping your password confidential and notifying us of suspected unauthorised use. Appointment and service messages may be sent by email, phone or WhatsApp using the details you provide. Marketing communication is handled separately and only as permitted by law. See our Privacy Policy for how personal information is used.

Studio conduct & property

We want every guest and team member to feel safe and respected. Abusive, discriminatory, threatening, intoxicated or unsafe conduct may result in a service being stopped and the person being asked to leave. You are responsible for deliberate or negligent damage you cause to Studio LV property, subject to applicable law. Personal belongings remain your responsibility.

Responsibility & liability

To the fullest extent lawful, Studio LV is not responsible for loss arising from information you withheld, failure to follow preparation or aftercare instructions, ordinary and disclosed treatment risks, or events beyond our reasonable control. We do not exclude or limit liability where doing so would be unlawful, including liability arising from gross negligence or rights protected by consumer law.

Our website may occasionally be interrupted or contain an error. We will take reasonable steps to maintain it, but cannot promise uninterrupted availability. External links and independent payment services are governed by their own terms.

General legal terms

Studio LV’s branding, copy, artwork, photography and website design may not be reproduced or commercially used without permission. If part of these terms is invalid, the remaining provisions continue to apply. A delay in enforcing a term is not a waiver of it.

South African law governs these terms. We encourage you to contact Studio LV first so we can resolve a concern fairly. These terms may be updated as the studio and applicable law evolve; the effective date above identifies the version that applies.